Refund & Return Policy
Last updated: 03/03/2026
Thank you for shopping at Medicurex.com. Please read our refund and return policy carefully before placing your order.
1. Prescription & Medication Policy
Due to health and safety regulations, we do not accept returns or exchanges on medications once they have been shipped.
This includes:
-
Prescription medications
-
Over-the-counter medicines
-
Health supplements
-
Opened or sealed pharmaceutical products
For safety reasons, we cannot restock or resell returned medicines.
2. Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped.
If you wish to cancel your order, please contact us immediately at:
Email: support@medicurex.com
Once an order has been shipped, it cannot be canceled.
3. Damaged or Incorrect Items
If you receive:
-
A damaged product
-
The wrong item
-
An incomplete order
Please contact us within 48 hours of delivery.
You must provide:
-
Your order number
-
Clear photos of the product and packaging
After review, we may offer:
-
A replacement
-
A store credit
-
Or a refund (if applicable)
4. Refund Processing
If a refund is approved:
-
Refunds will be issued to the original payment method
-
Processing time may take 5–10 business days depending on your bank
Shipping fees are non-refundable unless the error was on our side.
5. Delivery Issues
Medicurex.com is not responsible for:
-
Delays caused by shipping carriers
-
Incorrect shipping addresses provided by customers
-
Packages marked as delivered by the carrier
Please ensure your shipping details are accurate before placing your order.
6. Contact Us
If you have any questions about this policy, please contact:
Medicurex.com
Email: support@medicurerx
Website: medicurerx.com